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01 / MANAGED AI

Your business has managed IT. Soon it will have Managed AI.

AI systems do not stay finished. Models change, vendors change, costs move, workflows evolve, employees adopt new habits and new opportunities emerge. Northbound manages that operating environment for you.

MONITOR / OPTIMIZE / GOVERN / EXPANDYOU RUN THE BUSINESS. WE RUN THE AI.

You run the business. We run the AI.

Managed AI turns artificial intelligence from a collection of projects into an ongoing business capability.

Northbound becomes the external operating layer responsible for keeping AI useful, controlled, measurable and aligned with the business.

02 / OPERATING MODEL

Four responsibilities. One accountable partner.

The work does not stop when an automation or agent goes live. Managed AI owns the continuous operating cycle.

01 / MONITOR

Monitor

Track system health, reliability, usage, quality, exceptions, incidents and operating cost.

02 / OPTIMIZE

Optimize

Improve workflows, prompts, models, agents, automations and human handoffs as the business evolves.

03 / GOVERN

Govern

Maintain policies, permissions, ownership, review cycles, vendor controls and human oversight.

04 / EXPAND

Expand

Continuously identify the next high-value opportunities instead of waiting for disconnected one-off projects.

03 / ENGAGEMENT LEVELS

Managed AI should scale with the business.

The operating model stays consistent while the level of strategy, governance, reporting and transformation support expands.

ESSENTIALS

Managed AI Essentials™

For growing teams that need ongoing optimization, support and governance around a focused AI environment.

From $2,500/mo
GROWTH

Managed AI Growth™

Dedicated strategist, monthly leadership review, continuous optimization, vendor management, governance, training and dashboarding.

$5K–$8K/mo
TRANSFORMATION

Managed AI Transformation™

An external AI Transformation Office for organizations coordinating multiple systems, departments and initiatives.

$10K–$20K/mo
ENTERPRISE

Enterprise Managed AI™

Enterprise-scale operating support across governance, vendors, systems, measurement and continuous transformation.

From $25K/mo

Software, API, cloud and third-party platform fees are generally separate.

04 / WHY IT MATTERS

AI changes too quickly for a “set it and forget it” model.

Managed AI exists because ongoing value requires someone to own the system after launch—not just build it.

COST

Control operating cost

Track model usage, vendors, API spend and duplicated tooling before costs become invisible.

RISK

Maintain control

Keep permissions, human oversight and governance aligned as systems and usage expand.

VALUE

Compound what works

Measure results, improve successful systems and direct new investment toward proven patterns.

Your AI capability should get better every month. Not older.

Start with your current AI environment and where the business is trying to go next.

Discover Your AI Opportunities